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| Consumer advice and complaints |
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| Related websites |
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Association of British Travel Agents (ABTA)
68-71 Newman Street London W1T 3AH, UK
Tel: 020 7637 2444
www.abtanet.com
Professional body of the UK travel industry, with a bond to protect travellers against financial collapse. Well-informed about new legislation on provision for disabled people.
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Air Transport Users Committee
CAA House
45-59 Kingsway
London WC2B 6TE, UK
Tel: 020 7240 6061
www.auc.org.uk
Helpline 2-5pm Mon-Fri for complaints against airlines. Small committee, funded by CAA but acting independently, to investigate complaints.
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Civil Aviation Authority
CAA House
45-59 Kingsway
London WC2B 6TE, UK
Tel: 020 7379 7311
www.caa.co.uk
Overall regulator of the UK airline industry.
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www.passengerrights.com
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www.holidaycomplaint.com
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