First hire your car. ... Yes, there are a lot of countries where it is a big advantage to
have your own transport, especially if you must keep to a tight work schedule or
have bulky luggage. Yes, it is relatively easy to book anything from a Fiesta to a
limousine for a fair number of the world's destinations, including
some that are surprisingly off-beat. Yes, it can be very expensive
- and almost certainly will be if you neglect your pre-departure
homework. One journalist acquaintance (who thought he knew what travelling was
about) managed to burn up over £100 on car hire for a
day and a half in Brittany, by the time he'd paid all the extras.
The key rule is: don't just read the small print; work out what it
actually adds up to. For example, a mileage charge really can rack up the cost,
especially if you have not calculated in advance quite how far you will be travelling.
And it's no use nursing a lifelong grievance against the big car
hire companies after the event. By and large they do fairly well in providing a
comprehensive and reliable service in a wide range of countries, if at a price.
Travelling cheaply
If you want a better deal, expect to work for it and be prepared to tramp the back
streets looking for a local outfit that is halfway trustworthy - but
remember that you only get what you pay for. It costs Hertz, Avis, Europcar,
Budget, Alamo and the rest a hefty investment to provide that easy-to-book,
uniform service across national frontiers and linguistic boundaries. Centralised,
computer-based reservation networks don't come free.
If you really want to keep costs down, perhaps public transport is worth a fresh
thought. Shared long-distance taxis or minibuses are surprisingly fast and cheap in
many parts of the Third World, and may give you an easier time at the police, army
or customs road checks that spring up every few kilometres in some countries. If
it's not you who is driving, then it's not you
- foreign and unfamiliar with local situations -
who is called upon to judge whether it is correct paperwork or a small bribe that is
required. Quite apart from the ethical dilemma, there is the practical one: having to
pay unavoidable back-handers is bad enough, but offering them when they are not
expected is worse and can get you into far more trouble.
It would be a pity to allow such worries to discourage anyone from doing the
adventurous thing, however, and hiring a car can give you the freedom to go where
you want, stopping in small villages or at scenic viewpoints when it suits you.
The big car hire firms offer comprehensive coverage over much of the developed
world, along with quite a number of tourist and/or business destinations in other
regions. But they certainly do not have outlets everywhere and there are many
places where you will have to rely on local advice in order to find a reliable rental
outfit. Advance reservation may well prove impossible. In this case, if your time is
tight, ask friendly officials in the country's embassy in your home
country for suggestions. Most will have a telephone directory for their capital city at
least, even if it is a little out of date. For a few pounds, you can then ring to try to
book in advance, or just to check availability (easier, of course, if the country is on
direct dialling). This could well be a more effective strategy than asking a small
high street travel agent used to selling Mediterranean package tours to attempt
and arrange something for you. Try also contacting any agencies specialising in
the particular region of the world that you intend to visit.
For most places, it is still definitely worth considering the big hire companies. In
recent years they have developed a good range of lower-price options to
complement the plusher services designed for those with fat expense accounts.
And even if you are abroad for work, with a little planning you can very often make
use of the special packages designed for tourists. Not only are these cheaper, but
they also have the advantage of simplicity, being tailored to the needs of leisure
visitors who are either not used to or do not want to be bothered with organising
everything for themselves.
If you are going on holiday, meanwhile, there is something to be learned from those
who have to travel for work. Clearly, big firms have buying power in the car hire
market, but they also pick up a lot of experience. Here are some useful tips
suggested by the travel manager of one multi-national company: read the small
print; get your own insurance; avoid mileage payments and large cars; and watch
out for the chance to save money on pre-booked deals.
Price in particular takes some calculation, because of the extras that are hard to
evaluate exactly. Car hire is sometimes offered per mile or per kilometre, but it is
best to go for an unlimited mileage deal, even if the base price is slightly higher.
While you cannot be sure how much petrol you will use or how much you will pay
for it, at least the local currency cost of hiring the car for, say, six days is fixed.
Legalities
Car hire forms always include references to CDW (Collision
Damage Waiver) and PAI (Personal Accident Insurance),
which come in addition to the cost of renting the vehicle. The customer may legally
be held responsible for a share of loss or damage to the hire vehicle, regardless of
who is at fault. But if you accept the CDW clause and pay the
daily charge for it, the rental company waives this liability to the financial level
advised. This varies from country to country, and in the US
from state to state, and is dependent on the customer respecting the conditions of
the hire agreement. When you rent a car you must clearly be insured against
damaging both it and, more importantly, any other people or vehicles. Accepting
the CDW option can prove an expensive form of protection,
however, so explore other possibilities. Your own car insurance may provide cover,
for instance, or by paying a supplement you may be able to build it into your
general travel insurance policy.
If you are contemplating hiring a car in the USA, it is particularly
important to remember that the CDW charge included in the
prepayment provides only the bare minimum amount of cover required by the laws
of the state in question. You will more than likely be asked to top up this cover, but
check first what it will cost you and what you are paying for.
With PAI, similarly, you will find that most travel insurance
policies sold in the UK include medical expenses and
hospital costs. So before you decide to pay the car hire company for
PAI as an additional extra check your travel insurance policy,
as you may be putting yourself to unnecessary expense.
Always check whether the hire agreement allows you to drive where you want. This
may seem irrelevant to anyone intending to restrict themselves to a European city,
say, but if you are visiting a country where you plan to go off the beaten track and
drive on unmade roads it is vital. The car hire company's
conditions may insist you stick to metalled roads, thus severely limiting your
freedom. Or if they do allow driving off-road, you may find they charge an
additional supplement.
Driving conditions
Drivers used to British roads should be aware that in many countries even major
highways are dirt or gravel roads and can become almost impassable at rainy
times of year. Important trading routes are even worse, as huge trucks lurch
through the mud, cutting deep wheel ruts which then fill with water.
While good maps are clearly indispensable, they do not always indicate what roads
are made of and are unlikely to give you the up-to-date or seasonal information you
really need before setting out. In the dry season, such routes may be dusty but
otherwise much easier to use. In areas where the vegetation is stunted, the
absence of tarmac can make it quite hard to follow the road.
Nor do these warnings go for tropical countries only: the famed Alaska Hi-way, from
Dawson Creek in Canada through to Fairbanks, is surfaced with gravel for much of
its length. When it rains, many minor roads in Canada turn into muddy bogs, with
cars sinking up to their axles in black gumbo. The worst time of year can be the
spring thaw - just when European visitors might be expecting
conditions to get easier.
If you are likely to drive through mountains, including the relatively domesticated Alps
and Pyrenees, make sure your car comes equipped with snow tyres or chains and
that you know how to fit them. The Alps may be crossed by motorways and
tunnels, but winter blizzards can still cause major problems. The local police make
spot checks - and impose on-the-spot fines - on
roads where chains or snow tyres are obligatory (normally indicated by a sign as
you enter the relevant stretch). This advice is particularly pertinent to business
travellers in winter who decide on the spur of the moment to hire a car and pop into
the mountains for a day's skiing. Tyres that feel
OK in downtown Turin won't feel so great
on the nineteenth hairpin bend up to the ski resort, with no room to turn round.
It also pays to check for road construction projects, especially in developing countries,
where a sudden influx of foreign aid can prompt building work on a huge scale
virtually overnight. The inevitable mess and inconvenience involved has to be
weighed against the advantages of a new hard-top road where there was only a
mud-track before, which incidentally opens up fresh areas for relatively easy
exploration with a hired saloon car. Conversely, there is always the possibility of
stumbling on gaps in otherwise fairly good networks.
The basic rule is: before you do something unusual, tell the car hire outlet where you
picked up the vehicle and signed it out. Should you have an accident or
breakdown, telephone the hire firm before paying for expensive repairs. Otherwise
you may not be reimbursed. They may want to make their own arrangements.
What car?
Deciding what size of car to hire is relatively simple. The main companies use fairly
standard makes with which you will be familiar at home. On balance, you are more
likely to get Japanese makes in Asia, French in West Africa and, not surprisingly,
American in the US. But when working out costs,
don't forget that larger vehicles are also thirstier. If you book in
advance, the rental deal may stipulate that if the car of your choice is not available
the agency will provide one in a higher category for no extra charge. In other
words, if you reserve a small car and then turn up to find it isn't
there, you may end up with one that uses more petrol - which
could be an expensive (if comfortable) penalty if you are embarking on a long trip.
Do not forget the cost of petrol when you return the vehicle. Under the terms of most
agreements the car is provided with a tankful of petrol and should be returned with
a full tank. Check that it is full before you take it out and make the final fill-up
yourself. That way you will probably pay less than the charges made by the hire
company, as they usually add a refuelling charge to the cost of the petrol.
When to book?
Booking a car in advance is usually worth considering, not only for peace of mind it
brings but also because you may be able to take advantage of one of the many
inclusive deals offered by the major car hire companies. You can choose either to
pay before leaving home in exchange for a pre-paid voucher, or to book at a
guaranteed rate in local currency, or do it over the internet and pay by credit card.
These rates may include not only unlimited mileage, CDW
and PAI, but also airport fees, an additional driver, a full tank
of petrol and local taxes. This leaves you with just the petrol to pay for and any
optional extras you may agree to take locally. These inclusive rates often apply
only to rentals of a minimum of a three days.
Mandatory extra charges to be paid locally are becoming increasingly frequent. In a
growing number of countries, for instance, the local authority charges either a fixed
fee or a percentage of the rental for vehicles rented at airports. This is passed on
to the hirer by the car hire companies. Some US States,
notably Florida, now levy a mandatory tax of approximately
2 per day in addition to the standard
charges. Rentals in Vancouver, meanwhile, are charged an airport improvement
fee. In other words, beware of the extras.
To rent or not to rent?
If you are not sure whether to rent or not, why not take a pre-paid voucher with you
for any number of days? Once you are on the spot, you can then assess the
possible alternative forms of transport. If returned to the outlet where they were
bought, unused pre-paid vouchers will normally be refunded in full: check before
you buy. Partially used vouchers are often not refundable.
Even if you have a pre-paid voucher, car hire companies always require a deposit at
the beginning of any rental. In most cases an imprint of your credit or charge card
will suffice; if you do not have a credit card, cash or travellers'
cheques may be acceptable. Some companies may refuse to hire vehicles to
drivers under 25 years of age.
When you arrive at your destination, it is always worth asking for tips about reliable
local car hire firms (hotel porters are usually a good source of information). Once at
the hire company's offices, check if they have any local special
offers before revealing that you have a pre-paid voucher. Providing that you can
fund the cost of the voucher until you return home, and that you can afford to pay
again locally, this could be another way of making extra savings.
The big hire groups claim to offer the same level of service in franchise companies as
in their own offices. While you will invariably be provided with the best available,
remember that in some countries new vehicles are scarcer than
hen's teeth, and road conditions and driving standards leave
much to be desired.
If you are staying somewhere for a lengthy period or regularly visit the same
destination, you can cut costs and red tape by leasing. This option
- normally provided for conventional business car fleets
- may prove cheaper than car hire if you, or a group of people,
regularly need a car in one place. The deal can also include repairs and servicing.
Safety
The bottom line when you hire a car is safety. Does the vehicle work and can you
trust it? Unless you are a natural or professional mechanic, or at least a good
amateur, there isn't much chance of really assessing whether a
car is roadworthy. But a few simple checks are at least a pointer as to how well it is
maintained. Try the steering and test out the brakes in the hire shop forecourt, and
of course listen for any faults in the first mile or two. Have a look at the tyre treads
to see if they are still fairly deep and test the lights. If you are in tropical country
check the air-conditioning (if any), and in very cold climes, such as Canada
between October and April, make sure the vehicle is winterised: when the snows
start, conditions in city centres are not indicative of those you may encounter in the
surrounding countryside or even the suburbs. Make sure that any faults such as
bumps or scratches are detailed on the hire form before you take the car out.
Otherwise you could find yourself held liable when you return.
Red tape
Tell the hire firm if you plan to cross national or state borders, just to make sure the
insurance cover extends across the frontier. And remember that while many
discount rental deals allow you to drop the car off anywhere in the country where
you collected it, there is usually a surcharge for leaving it at a company offices in a
different country.
Getting the right paperwork is vital. Take photocopies of all hire agreements,
insurance etc., as well as basics such as an International Driving Permit for non-
EU countries. When it comes to officialdom, patience and
politeness are probably more important than anything else.