How many times have you been in some exotic part of the world and, caught up in the
euphoria of the moment, looked at a guide leading a group on the sort of adventure
that you enjoy and thought, 'I would love to do that
job'? By comparison to their apparently carefree, action-packed,
outdoor existence, your office job appears mundane, depressingly unadventurous
and lacking any form of excitement. At that moment, the thought of waking up on
the banks of the Zambesi or in a remote camp on the Annapurna circuit, and of
spending your days battling your raft-full of excited clients down raging rapids or
trekking in the shadow of the Himalayas appears far more romantic than the
concept of leaving your home to fight with the commuter crush on the way to a
desk full of flickering computer screens and ringing telephones. But before you fire
off a letter of resignation to your managing director and shower an unsuspecting
adventure tourism industry with your newly rewritten CV, it
may be worth considering some of the practicalities.
To begin with, you should ask yourself what it is about foreign travel and adventure
holidays that you enjoy so much. Apart from the more obvious pleasures, do you
associate travelling with being free from all responsibilities, away from the
pressures of deadlines and demanding clients? Is it about being able to take every
day as it comes, moving on at whim, without a care in the world, not needing to
answer to others? Is it about pushing yourself on challenges that take you towards
your physical limits? Is travelling in the comforting knowledge that your secure job
will ensure that your mortgage and all other bills are paid a subliminal part of your
enjoyment? If any of these scenarios strike a chord, you have some hard truths to
confront before putting the stamp on that resignation letter.
First of all, you may as well recognise that no one ever got rich from guiding. It is a
lifestyle choice that has little, if anything, to do with paying mortgages or saving a
nest egg for your retirement. Rates of pay are low, in many cases amounting to
your keep plus a small amount of pocket money. Many companies get enough staff
purely by giving them a free trip, and in some cases companies expect staff not
only to work for them but also to pay a contribution towards their expenses for the
privilege of doing so.
Secondly, working as a guide or tour leader requires an extremely high level of
commitment. You are on call 24 hours per day and take on considerable
responsibility for your the safety of your clients, as well as their wellbeing and
enjoyment. In addition to any specialist technical skills, such as mountain
leadership or kayaking experience, guides often need to be able to act as group
motivator, administrator, cook, driver, mechanic, equipment repairer, camp
manager, medic, social worker and agony aunt. Every problem, from the most
serious to the most trivial, will find its way straight to your tent door.
One company with a regular requirement for tour leaders is Encounter Overland,
which employs around 20 leaders at any one time. The leaders normally work
alone, driving groups of up to 24 clients of mixed nationality on itineraries lasting
between two and 32 weeks through Africa, Asia and South America. Leaders may
be deployed for up to 18 months at a time. They are on the road for roughly nine
months of a year, with most of the remainder of the time dedicated to the
maintenance of their vehicles.
"It is taken as read that our staff need to be very
good drivers with an aptitude for mechanics, but the over-riding requirement is
excellent people skills", says Moira Welikanna, Encounter
Overland's operations director. "We demand
absolute honesty, guts, stamina and an unbelievably cheerful disposition. The
leaders have to do much more than drive and maintain their vehicles. They must
be able to manage all of the bureaucracy en route, handle
the paperwork and formalities at border crossings and deal with any corruption.
They must always be thinking ahead, picking up local route information and
remaining alert for security threats. Within the group they need to be motivators
with limitless stamina, be constantly aware of group dynamics and be ready to
mediate if problems begin brewing between group
members."
Welikanna reckons that she can normally spot the qualities that she is looking for in a
leader within five minutes of meeting someone. "During a
recruitment drive we probably take three out of every 100 who apply, but those
who come to us independently tend to be more motivated and we may take on 30
per cent of those who do so."
Those that are taken on are put through a six-month training programme in the
UK, which concentrates mainly on learning to drive, repair
and maintain the company's vehicles (potential leaders must
obtain their passenger carrying vehicle driving licence at their own expense). They
also do some first aid training, learn how to recognise tropical diseases and spend
three weeks in the London office to meet the staff and see the
UK end of the business, dealing with clients, obtaining visas,
organising airport runs and seeing how crises are handled. On completion of the
training a leader/driver spends up to four months apprenticed to an experienced
leader in the field in either Africa or Asia before leading their own trips.
Encounter Overland's leaders work for the company for an average
of four years. "If new leaders are going to have
problems," says Welikanna, "it will normally
be difficulty in handling the groups or simply not having the stamina to cope with
living in close proximity to 24 people for whom they are responsible, operating on
an average of five hours sleep per
night."
The emphasis on people skills for group leaders is reiterated by Mark Hannaford,
managing director of Across the Divide, a company specialising in mounting treks
and cycle rides in remote parts of the world. "Our staff need to
have a high level of experience in outdoor education and skills, but the job is
mainly about being able to fit into the team and work well with clients. The core
values that we look for in our staff are maturity, loyalty, integrity, dependability,
good communication skills with people of all ages and backgrounds and the ability
to remain calm in a crisis and manage a situation effectively until other help arrives.
We tend to have people who are well travelled and have a broad view of the world.
It is important that everyone is fit and able to carry heavy loads -
and a good sense of humour is
essential."
Across the Divide mounts expeditions of between 30 and 100 clients, and operates in
the field for a week to ten days, deploying staff in teams under the guidance of an
expedition leader. Group leaders are responsible for up to 20 clients on a daily
basis, working together with a local guide. Expedition doctors provide routine and
emergency care for up to 50 people, normally with the support of a nurse or
paramedic. Doctors are required to have recent accident and emergency
department experience and need to be able to operate in field conditions without
the level of back-up to which those used to working in hospital will be accustomed.
Managing large groups in remote areas requires special skills and operating
procedures. Across the Divide uses radios and satellite telephones to keep groups
in close contact with each other and to facilitate overall control by the expedition
leader.
"The ethos of the company is that of a small,
close-knit family," says Hannaford. "We
mainly recruit new staff through personal recommendations or through other
members of staff, although occasionally we meet people whose personality and
skills fit our way of doing things. We have a very small permanent staff and
maintain a cadre of roughly 30 group leaders and doctors who take part in
expeditions as required. In many ways our staff are the company. We have
developed the company culture together, both on expeditions and through our
twice-yearly staff training camps. The proof of the success of this formula has been
evident when there have been serious incidents to manage and everyone has
known exactly what their role is and how each other will react and the expedition
leader has been able to work to each member of staff's particular
strengths."
Each company in the adventure travel field has its own individual style of operating.
Some guides enjoy the autonomy of working on their own, whilst others prefer the
camaraderie and support of working in a close-knit team. It is extremely important
to identify exactly how you will be expected to operate - only work
in situations which you feel comfortable with. Dealing with exercise casualties on
training courses is excellent practice, but it is a very different matter when you are
leading a group on your own and you become faced with a real situation involving
a traumatic injury and a group of novices who are frightened by what they have
seen when help is a long way away.
Although many companies stress the importance of people skills, that does not in any
way diminish the need for technical skills and qualifications. Companies looking for
trekking, mountaineering, canoeing or diving guides, for example, will normally
specify minimum standards of qualifications from the appropriate British authority
such as the Mountain Leader Training Board or the British Sub Aqua Club. In
addition, first aid qualifications or validated training will not only make you much
more attractive to an employer but give you a great deal of confidence on the
ground.
I am constantly amazed by the number of clients who come on arduous adventure
trips to remote areas of the world with serious medical conditions that they fail to
mention until they find themselves in difficulty. Diabetics, on the whole, are
perfectly capable of maintaining their insulin levels, but it as well to know what to
do just in case. Of more concern are those who turn out to have a history of
epilepsy, heart conditions, psychiatric problems or, as in one recent instance, a
difficult pregnancy. Expedition medicine can involve much more than treating
blisters, strapping sore knees and issuing the odd sachet of Immodium, and all of
this comes on top of the many other claims on a guide's time.
The life of a tour leader is often far from the glamorous, carefree existence that it may
appear to be at first glance. Working in remote areas of Third World countries
often means that the kinds of support systems that we take for granted at home,
from garages and hospitals to something as elementary as restaurants where the
food is safe to eat, are no longer there. Clients can be unreasonably demanding,
utterly frustrating and have a habit of doing the worst possible thing at the most
inconvenient moment. As a tour leader you must guide well within your own
technical and physical capabilities so that you always have reserves of expertise,
strength and stamina to give your clients when they need assistance. By definition,
this means that the trips that you lead for commercial organisations may well be
fulfilling in a leadership sense, but they are unlikely to satisfy any personal cravings
for a physical challenge that will stretch you.
The rewards, however, justify all of the hassle. I never cease to get a thrill from
working in areas of great natural beauty. There is a special satisfaction derived
from enabling people to realise their dreams or aspirations, whether that involves
showing them a part of the world they have never seen before or helping them to
complete a physical challenge. For many clients an expedition is truly the
experience of a lifetime, one that leaves them profoundly moved. At the end of a
trek across the Namib Desert recently, one of my group, a young 18-stone cockney
pipe-lagger, burst into tears. "John," he
sobbed, "you cannot begin to understand what this means to
me. Where I come from in the East End of London, the Namib Desert is
unimaginable. It might as well be on Mars - and I have walked the
whole way across it." The fact that he had been the joker of the
party throughout the trek made his reaction all the more poignant.
If you do decide to post that letter of resignation and look for a job as a tour leader, it
is worth looking at the classified section of the various outdoor and adventure
travel magazines for companies advertising for staff. The Expedition Advisory
Centre at the Royal Geographical Society maintains a register of personnel
available for expeditions, with CVs for each person, and also
publishes a bulletin of expeditions looking for people with particular skills. Some
commercial companies do access the register of personnel when looking for staff,
but it is more likely to produce positions on private adventures or scientific
expeditions.
Finally, it is beholden to all tour leaders to remember that they bear a responsibility
not only to their clients and the organisations that they work for, but to the peoples
and places that they visit. Part of doing so is to ensure that you are in a position,
through a combination of experience and research, to pass on as much information
about the country that you are visiting as you can to assist your
clients' ability to enjoy and understand the environment that they
are in. It is up to a tour leader to set a standard for group behaviour and attitudes.
Groups sometimes need to be educated to respect local cultures, act in a way that
is mindful of the sensitivities of the people whom they meet and at all times
minimise their impact on the environment through good camp-craft and trail
discipline.