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- WEXAS (also called in these Booking Conditions the 'Company') refers to WEXAS Ltd., Reg 1820489 (trading as WEXAS International) whose registered office is situated at 45-49 Brompton Road, London SW3 1DE, England.
- (a) PASSENGER: This means the person making the booking and every person included in the Booking Confirmation.
(b) PACKAGE: This has the same meaning as is in the Package Travel, Package Holidays and Package Tours Regulations 1992.
- ARRANGEMENTS: Travel tickets/vouchers are issued subject to any carriers' or operators' or other applicable conditions and regulations.
- CONTRACT: The construction, validity and performance of the contract of which these Booking Conditions and the Booking Confirmation are part when you make a booking with the Company will be governed by the Law of England.
- LIABILITY: WEXAS accepts responsibility for damage caused to a passenger because of a failure to perform or the improper performance of a package or any part of it by the Company or its suppliers, unless this is attributable to the passenger or a third party unconnected with the provision of the services contracted for, or to unusual or unforeseen circumstances beyond the Company's control, or an event which the Company could not foresee or forestall even with due care. No such liability is assumed where WEXAS acts as Booking Agent for other Principals (such as airlines or other tour operators). Where WEXAS accepts liability in respect of carriage by air, sea or rail, such liability is limited to the amount the passenger can validly recover against such carriers under any applicable domestic law or international conventions governing such services, copies of which can be made available on request. WEXAS does not accept responsibility for any claim in contract, tort or otherwise for consequential, economic or indirect loss or damage save in respect of claims for death or personal injury arising from the negligence of WEXAS.
Reasonable assistance shall be afforded by WEXAS to a passenger who suffers serious illness, personal injury or death during the period of a package organised by WEXAS arising out of an activity which does not form part of the package. Where legal action is undertaken by the passenger against a third party (with the prior agreement of WEXAS), initial legal costs shall be met by WEXAS, providing the passenger requests such assistance within 90 days from the date of misadventure. The aggregate costs for WEXAS in respect of these matters shall not exceed £5,000 per booking. If the passenger is able to recover any of these costs from a third party or if there is suitable insurance in force, costs actually incurred by WEXAS shall be repaid by the passenger.
- REFUSAL: The Company reserves the right to decline any booking application for any reason which, at its discretion, it may consider reasonable.
- BAGGAGE: All personal belongings are the passenger's responsibility.
- PASSPORTS, VISAS AND HEALTH: Passengers are responsible for ensuring that their passports are valid, in force, and appropriately visaed and that they are in possession of all necessary documentation and inoculations. WEXAS is able to give advice on such requirements at the time of booking. You are also recommended to read the D.O.H. leaflet 'Advice on Health for Travellers'. Should carriage be refused to a passenger by a carrier or its servants for whatever reason, that passenger shall have no recourse against the Company and the conditions of cancellation outlined below shall be enforced.
- DEPOSIT/PAYMENT: WEXAS requires a non-refundable deposit of usually a minimum of £75 per passenger, or 10% at least for tailor-made or group bookings if this is higher than £75 per person (except for 'published' fares ie. non-discounted scheduled air tickets). Final payment of any balance is due eight weeks before departure at the latest, but we strongly advise full payment at time of booking to avoid fare fluctuations from time of booking to time of ticket issue and therefore any possible surcharges. A Booking Confirmation is issued by WEXAS on the basis Errors & Omissions are Excepted (E & OE). In the unlikely event of an error occurring, WEXAS will notify the passenger of any change in booking details and costing as soon as possible (see also `Alteration by us,' para 14). WEXAS reserves the right to levy an administration fee for travel bookings paid for by credit or charge cards and to amend service and transaction charges and fees as stated at any time, subject to notification to the passenger at time of booking.
- SURCHARGES: The Company reserves the right to pass on any airline or other price increases (eg. hotel and car hire bookings) between the date of booking and the date of ticket issue, unless full payment is made at the time of booking. Prices are based on the fares and exchange rates applicable at the time of booking (exchange rates will be provided on request). The confirmed price of any package may be subject to surcharges for increases in scheduled airfares, government action, airport charges, currency, fuel costs and overflying charges. In such an event WEXAS will absorb any increase up to 2% of the price excluding insurance and amendment charges. Where an increase over this amount is payable, a 50p admin charge will also be made. If this means paying more than 10% above the confirmed price, you may cancel with a full refund (except for insurance and amendment charges) within 14 days from receipt of the revised invoice.
- AMENDMENTS BY YOU: Changes of itinerary requested a) before airline tickets are issued (or within the option period where such airline restrictions apply) and/or b) outside the cancellation conditions applied by any other supplier, will be regarded as an amendment and a minimum of £10 fee per sector of the itinerary changed (per person for hotel amendments) will be applied. Revalidations (i.e. when existing coupons are simply revised) are regarded as amendments. Any changes made after ticket issue or within the period where cancellation conditions apply will be treated as a cancellation. A change in the price of the ticket (up or down) where the fare basis is different (i.e. change of season) is also treated as a cancellation. If it is possible to extend the validity beyond the one year from the original date of issue a surcharge may be applied by the airline.
- CANCELLATION BY YOU: For confirmed flight bookings on restricted tickets we levy a minimum cancellation fee of a loss of deposit in addition to those charged by the airline. Once part of the journey has been flown a 100% cancellation charge is usually applied by the airline on any remaining cancelled or uncancelled sectors. Published IATA airline tickets may not have a cancellation charge even after ticket issue although the company reserves the right to recover any such charges made by the airline or their agents from the passenger (see 'Surcharges') and WEXAS will charge a £20 administration fee per ticket to process the refund. Please note that airlines are increasingly levying charges against passengers who fail to check-in for confirmed reservations, i.e. 'no shows'. For applicable cancellation charges for hotel bookings see para 14. Pre-paid car rental bookings made with WEXAS will carry a minimum cancellation charge of £20. For other travel arrangements check with your Travel Consultant. For travel arrangements booked by WEXAS as agent with other Principal suppliers, their cancellation conditions will apply, which you agree to by signing their booking form. For inclusive tour itineraries planned for you by WEXAS and invoiced at a single, inclusive price on your WEXAS Booking Confirmation, a scale of cancellation charges applies as follows, based on the date of receipt of written cancellation by WEXAS prior to departure:
57 days or more: Loss of deposit
56-42 days: 30% minimum of total holiday cost
41-28 days: 60% minimum of total holiday cost
27-7 days: 90% of total holiday cost
Less than 7 days: 100% of total holiday cost
- IF WE CANCEL YOUR BOOKING: WEXAS will not cancel travel arrangements after payment of the balance of the price unless it is necessary to do so as a result of hostilities, political unrest, industrial dispute, or any other unusual and unforeseeable circumstances beyond our control ('Force Majeure'). If the passenger defaults in paying the balance this is deemed to be cancellation by the passenger. If WEXAS at any time has to cancel travel for which a booking has already been made (other than for any of the reasons set out above), it will inform passengers without delay and will offer the choice of alternative travel of at least comparable standard, if available, or a prompt and full refund of all money paid except for the insurance premium, if applicable. Any such refund will be sent within 14 days (or 14 days from receipt of any refund from any Principal, such as an airline, for which the Company acts as Agent).
- ALTERATION BY US: WEXAS will make every effort not to make a material alteration to travel arrangements for which a booking has already been made unless it does so in time to inform passengers not less than 14 days before the date of departure. If WEXAS makes a material alteration to a WEXAS package for which a booking has already been made, it will inform passengers without delay and will offer the choice of either accepting the alteration which must be of at least comparable standard, if available, or of receiving a prompt and full refund of all money paid except for the insurance premium, if applicable. Any refunds will be sent within 14 days (or 14 days from receipt from any Principal, such as an airline, for whom WEXAS acts as Agent). For the purpose of the above paragraph, material alterations shall not include delays in departure or return or early curtailment (of less than 24 hours) of a package caused by hostilities, political unrest, industrial dispute, or other circumstances amounting to Force Majeure.
Where WEXAS cancels or materially alters a package after the date when payment of the balance of the price becomes due for reasons other than Force Majeure, WEXAS will also ensure that passengers receive compensation according to the date of notification, on the following scale:
56-29 days before departure - £20 per passenger
28-15 days before departure - £30 per passenger
14-0 days before departure £40 per passenger
- REFUNDS: Any refunds due (for whatever reason) will be refunded to members by exactly the same method as the original payment:
payment by cheque/refund by cheque; payment by credit card/refund to the same credit card acoount; payment by debit card/refund to the same debit card account etc. NB. This policy is for the protection of all WEXAS members and no exceptions will be made.
Airline tickets returned will be presented to the respective airline or wholesaler for a refund. As soon as WEXAS receives a refund from the issuing airline or wholesaler a refund will be made to the passenger less any cancellation or administration charges. Please note that airline refunds for partly used tickets and the return half of round-trip tickets are always less than the pro rata amount and in some cases returned tickets may have no refund value whatever. Refunds usually take around 8 to 16 weeks but may occasionally take longer. Tickets which are returned more than one year from date of issue may be classed as expired by the airline and may have no refund value. (In practice airlines normally make the usual refund less an administration charge up to 2 years from date of issue and WEXAS applies a further £20 administration fee for handling such dated tickets over and above any other charges already incurred).
- CORRESPONDENCE: In the event of a dispute between a passenger and WEXAS, correspondence relating to the complaint from the passenger will be acknowledged by WEXAS no later than 14 days from receipt and a full reply will be sent no later than 28 days from receipt (or at least a reply containing a detailed explanation for the delay). The final date for dealing with correspondence will be 56 days from the date of receipt of the complaint. Please note that it is the passenger's duty to complain to suppliers of services (e.g. airlines, hotels, tour operators and car rental companies) at the time any problem arises, in order to try to rectify any problem and also to protect WEXAS' subsequent ability to take up any complaint on behalf of the passenger.
- ARBITRATION: Disputes arising out of or in connection with this contract which cannot be amicably settled may (if you wish) be referred to Arbitration under a special scheme which, though devised by arrangement with ABTA is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the passenger in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person or £15,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness. The rules of the Scheme provide that under normal circumstances the application for arbitration must be made within nine months of the date of return from the trip.
- CONSUMER PROTECTION: The air holidays and flights offered by WEXAS are ATOL protected by the Air Travel Organiser's Licence (ATOL 2873) granted by the Civil Aviation Authority. In the unlikely event of WEXAS insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any monies you have paid to us for an advance booking. When WEXAS acts as agent for other licenced tour organisers, the relevant ATOL number is advised to you at time of booking. Flight bookings are also ATOL protected, except tickets for scheduled flights sent to you within 24 hours of payment being accepted or when payment is made direct to airlines, when we act only as their agent.
- HOTELS: All prices for prebooked and prepaid hotel accomodation featured on this site are quoted in pounds stirling and may be subject to alteration due to currency and other fluctuations. All prices shown are for a standard twin room , include tax and service where applicable, and are for accomodation only, unless otherwise indicated. Tips, porterage, meals and all items of a personal nature wuch as laundry and telephone calls are not included.
Hotel price guarantee: The price confirmed to you at the time of booking, which will include any surcharges known at that date, is guaranteed provided you pay in full at the time of booking
Deposit: If a hotel booking is made more than 56 days prior to departure a non-refundable deposit of £10 per person per hotel booked or 10% of the total itinerary price in the case of a tailor-made or flight plus hotel booking is payable to confirm the reservation. Reservations made within 56 days of departure require full payment.
Cancellations: You will be advised of cancellation charges at the time of the booking. For any amendment or alteration to a confirmed booking a fee of £10 per person will be levied. Once the stay has commenced no refund will be made.
- CAR RENTAL: You will be advised at the time of booking your rental car of the required deposit due. If you are making your booking within 56 days of your pick up date payment must be made in full. Pre-paid car hire bookings made with WEXAS carry a minimum cancellation fee of £20 to a maximum of 100% of the car rental value. For amendment or alteration to a confirmed booking a fee of £10 per change (plus any fee from the supplier) will apply. Part used pre-paid vouchers are non-refundable
- TRAVEL SERVICE FEES: As your travel club WEXAS negotiates deals for members with worldwide suppliers to offer you the very best value travel options. Travel booking fees and service charges are levied where appropriate to recover the cost of the transaction. The following is a list of the main service fees applicable at the time of publication.
- Booking deposit: £75 minimum per air ticket (10% minimum for tailormade travel or groups if applicable
- Free ticket/document delivery: By first class post
- Special delivery postage: £5 (mandatory within 5 days of departure
- Courier/bike delivery: £9 minimum
- European rail tickets (not Eurostar): £10 per ticket - maximum £30
- British Airways European ticket issue: £7.50 per ticket
- "No frills" airlines: £15 per booking (e.g. buzz, easyjet, Ryanair, go and Virgin Express
- Ticket refund: £20 (minimum) per airline ticket
- Ticket reissue/revalidation: £20 per ticket (in addition to any airline charge)
- Passport/Visa handling: £25 with booking, £45 without (including special delivery)
- Australian electronic visa: £10 per visa with booking, £20 without
- Scheduled airline financial failure protection: £2 per passenger
- Credit/charge card transaction fee: Bank charge of 1.3%/2% respectively (except on IATA airlines' published fares where the airline, not WEXAS, charges your card
- WEXAS-negotiated airfares: Amendment/itinerary change minimum £10 one way/£20 return (prior to ticket issue)
- Platinum accounts only: Management information reports £5 per month
Prices on this website are correct at time of publication and are subject to availability and change. We also strongly advise you to have adequate insurance cover up to WEXAS recommended levels.
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